Product & Stock

Frequently Asked Questions (FAQs)

Do you have a physical store?

We’re all about online at Dressupclothier so No, we do not currently have a physical store. Instead we focus our efforts on expanding the brands available to you as well as providing you with the best customer care services to ensure you have a seamless shopping experience. 

 

How can I find a specific product or brand?

Using the search bar at the top of the page, you can narrow down your search by products or brand e.g a general search for ‘Bra’ or ‘Panties’ or a more specific search for  bra sizes such as ‘34D’, ‘38C’ or ‘Small’, ‘Medium’, ‘Large’ or ‘Extra Large’ or search for specific brand names.

Where can I find a list of all the brands you stock?

We are proud to stock a wide range of brands from high street to designer brands. We've got some of your favorite brands (Victoria’s Secret, Lasenza, Calvin Klein, Skims, Third Love, DKNY, Brave Soul, Weekday, Dorina, Hunkemoller, Pour Moi, Cotton, Topshop, Gossard, Next, amongst others) available! We are constantly working to stock even more of your faves. 

How do I know that I’m buying a genuine product?

At Dressupclothier, we only stock genuine and authentic items, bought directly from the brands we offer – we don't buy or sell fakes, so you can be sure the item you've received is genuine. 

Why have I received an email saying the item I've ordered is out of stock?

We sincerely apologize if you've received a notification that one or more items in your order are out of stock. This means that at the time of your purchase, the item appeared to be available, but when we processed your order, we discovered it was no longer in stock.  

We have issued a full refund, including the delivery charge, and you should see it reflected in your account within 5-10 working days. If you haven’t received your refund within this timeframe, please contact our Customer Care Team via WhatsApp or email for assistance.